Frequently Asked Questions (FAQ) Order Info ▸ How do I place an order? Orders can be placed by texting us, ordering online or one of our many other forms of contact mentioned on our contact us page. Specify your delivery address, name and a phone number After you’ve placed an order you will be contacted by us If it's you first time ordering we will ask you for your selfie holding a Valid ID (Passport/Driver’s licence) to confirm your order ▸ Why do we ask for ID? We must confirm your ID to ensure your over the age of 19 and to ensure the safety of our drivers should an incident occur. ▸ Is my personal information safe? Yes, the information only stays with us for the first couple of orders once we have some order history it gets deleted. ▸ Can I cancel my order? Order may be cancelled at any time. Returns, however, are subject to our return policy. Payment Info ▸ What payment methods do you accept? At the moment we only accept Cash on Delivery or digital currency. If you would like to arrange for payment using cryptocurrency please let us know. ▸ Can I get a refund? It is not possible to refund orders currently, if there is an issue please contact us to let us know and we promise to make it right. Delivery Info ▸ Do you deliver to a specific area? Please refer to our Delivery Zone. Anything outside of the delivery zone is possible but subject to a custom delivery fee depending on your location. Kindly contact our support to get a quote. ▸ How long will the delivery take? Delivery within the local Delivery Zone normally is done within 2 hours. In case of any delays, we will contact you to let you know right away. ▸ Can I change the address after placing an order? Yes just contact us as soon as you know of the address change. ▸ Can you do a contactless delivery? Contactless delivery is possible just contact us to let us know once you place the order.